Shipping policy
Shipping Policy
Last updated: 26 April 2026
At One Kingdom Co., each item is produced specifically for your order. This means delivery includes both production time and shipping time.
Order Processing
Orders are typically processed within 2–5 business days before dispatch. Most orders are fulfilled within this timeframe, although production may take longer during busy periods, launches, or seasonal demand.
Estimated Delivery Times
After dispatch, estimated delivery times are:
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- International: 7–20 business days
Delivery times are estimates and may vary depending on destination, customs processing, and courier performance.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Multiple Items
Where an order contains multiple items, products may occasionally arrive in separate packages depending on stock location and fulfilment routing.
Delays
While we always aim to deliver within estimated timeframes, delays can occasionally occur due to:
- seasonal demand
- carrier delays
- customs clearance
- address verification issues
We appreciate your patience where this happens.
Incorrect Address Information
Please ensure your shipping details are correct at checkout.
We cannot be responsible for delays or losses caused by incorrect address information provided at the time of order.
Customs & Duties
For international orders outside the UK, customs fees, import duties, or local taxes may apply depending on destination country regulations.
These charges are the responsibility of the customer where applicable.
Lost or Delayed Orders
If your order has not arrived within a reasonable period after dispatch, please contact us at:
and we will assist in reviewing the shipment.