Privacy policy

Privacy Policy

Last updated: 26 April 2026

At One Kingdom Co., we are committed to protecting your privacy and handling your personal information transparently and securely.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Our website is hosted by Shopify, which enables us to provide our online store and payment services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following personal information when you use our website:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment details (processed securely via our payment providers — we do not store full card details)
  • Order history and transaction details
  • Website usage information such as pages viewed, products added to basket, and browsing behaviour
  • Device information including IP address, browser type, and operating system
  • Communications you send to us via email or contact forms

2. How We Collect Your Information

We collect personal information:

  • Directly when you place an order
  • When you subscribe to emails
  • When you contact us
  • Automatically through cookies and website technologies
  • Through Shopify and trusted service providers that support our store

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Manage payments and refunds
  • Provide customer support
  • Send order confirmations and updates
  • Improve website performance and customer experience
  • Detect fraud and protect our business
  • Send marketing communications where you have consented

4. Lawful Basis for Processing

Under UK data protection law, we process your information on one or more of the following lawful bases:

  • Contract — to fulfil your order
  • Legal obligation — for accounting, tax and compliance requirements
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for email marketing and non-essential cookies

5. Marketing Communications

If you subscribe to our mailing list, we may send you updates, product launches, and offers.

You can unsubscribe at any time using the link in any email or by contacting us directly.

We only send marketing where permitted by law or where you have provided consent.

6. Cookies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse traffic and performance
  • Improve user experience
  • Support marketing and advertising

Where required, we ask for your consent before placing non-essential cookies.

You can manage cookie preferences through your browser settings.

7. Sharing Your Information

We only share personal information where necessary, including with:

  • Shopify for store operation
  • Payment providers
  • Delivery partners
  • IT and website service providers
  • Marketing providers where applicable
  • Legal authorities where required by law

We do not sell your personal information.

8. International Transfers

Some service providers may process data outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place, including approved contractual protections.

9. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfilment
  • Legal obligations
  • Tax and accounting records
  • Fraud prevention
  • Resolving disputes

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where consent applies

To exercise any of these rights, contact us using the details below.

11. Complaints

If you have concerns about how we use your data, please contact us first.

You also have the right to complain to the UK regulator:

Information Commissioner's Office

12. Children's Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children.

13. Contact Us

For privacy enquiries, please contact:

Writing

One Kingdom Co.
136 Netherhampton Road
Salisbury
England
SP2 8LZ
Email: hello@onekingdomco.com