Delivery & FAQ

Delivery & Frequently Asked Questions

Every One Kingdom Co. piece is made to order. That means your garment is produced specifically for you — no excess stock, no compromise on quality. Below you'll find everything you need to know about how your order gets from us to you.

Production Time

All orders take 2–5 business days to be produced. This is the time required to print, embroider, and quality-check your item before it's handed to the carrier. Production time is separate from shipping time.

Estimated Delivery by Region

Once your order leaves our fulfilment facility, estimated transit times are as follows:

Region	Estimated Transit	Total Estimated Delivery
United Kingdom	2–5 business days	5–12 business days
United States	5–10 business days	7–15 business days
Canada	5–10 business days	7–15 business days

Delivery estimates are indicative and may vary during peak periods or due to customs processing for international orders.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to follow your parcel's journey. Tracking updates may take up to 24 hours to appear after dispatch.

If you haven't received a shipping confirmation within 6 business days of placing your order, please contact us and we'll look into it promptly.

Customs & Import Duties

Orders shipped outside the United Kingdom may be subject to customs duties or import taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking your local customs regulations before ordering.

Returns & Exchanges

Every One Kingdom Co. garment is made to order. We produce each item specifically for your order rather than holding excess finished stock.

Our returns policy respects your statutory consumer rights. The information below explains how returns, cancellations and faulty-item claims work for customers in the United Kingdom, United States and Canada.

UK Customers — Cancellation & Change of Mind

If you are a UK customer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, even if the item is not faulty.

You do not need to provide a reason for cancelling.

If you decide to cancel:

Please contact us within 14 days of receiving your order to tell us that you wish to cancel.
Once you have notified us, you have a further 14 days to return the item.
The item should be returned in an appropriate condition. You are entitled to handle the garment in the same way you would reasonably be able to in a shop, including trying it on to check the size and fit.
Once we receive the returned item, we will process your refund within 14 days.

Where the statutory cancellation right applies, we will refund the cost of standard delivery paid for at the time of purchase. If you selected a more expensive delivery option, we are only required to refund the cost of standard delivery.

You may be responsible for the direct cost of returning an item where permitted by applicable law.

Your statutory rights relating to faulty, defective or misdescribed goods are separate from your cancellation rights and are not affected by this policy.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, faulty or incorrectly fulfilled, please contact us as soon as possible.

For the quickest resolution, please contact us within 14 days of delivery with:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging where relevant

We will review the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with your applicable consumer rights.

We will not ask you to pay for a replacement where the item is confirmed to have been faulty, damaged or incorrectly fulfilled.

Size & Fit

Please review the size guide on the relevant product page carefully before ordering.

For UK customers, statutory cancellation rights apply as described above.

For customers outside the UK, change-of-mind returns and exchanges are subject to the applicable returns terms for your purchase and any mandatory consumer rights that apply in your location.

USA & Canada

For customers in the United States and Canada, returns or exchanges for change of mind, size or personal preference are handled in accordance with our applicable returns policy and any mandatory consumer rights in your state, province or territory.

If your item is faulty, damaged or incorrectly fulfilled, please contact us as soon as possible and provide your order number and photographs of the issue so we can investigate and arrange an appropriate remedy.

Made-to-Order Products

Our products are made to order rather than held as excess finished inventory.

This means that each garment is produced specifically in response to an order. However, being made to order does not remove or restrict any statutory consumer rights that apply to your purchase.

How to Request a Return or Report an Issue

Please contact us through our Contact Us page and include:

Your order number
Your name
The reason for your request, where applicable
Clear photographs if the item is faulty, damaged or incorrectly fulfilled

For UK cancellations, please make sure you notify us within 14 days of receiving your order. After notifying us, you will have a further 14 days to return the goods.

Our customer service team aims to respond within 1–2 business days.

Your Statutory Rights

Nothing in this policy limits, excludes or replaces any statutory consumer rights that apply to you under the laws of your country, state, province or territory.

Where a statutory right provides greater protection than the terms stated here, the applicable statutory right will prevail.